Refund policy

RETURNING GOODS

We really hope you love every QUIYEE purchase you make!

However, if you wish to return an item, you can do this within 14 days.

Thus, the customer may return the items delivered within 14 days following the delivery date, in their original packaging, complete (boxes, accessories, protective materials, booklet, warranty) and accompanied by the duly completed return order form as well as a copy of the invoice, to the following address: 

10 Rue Place Vendôme
75001, Paris
France

Once your return is received and inspected, we will send you a notification email that we have received your return item. We will also notify you the approval or rejection of your refund. If it’s approved, then your refund will be processed, by credit of the customer's bank account corresponding to the credit card used for the payment or by transfer to the customer's bank account, within thirty days following receipt by QUIYEE of the returned items.

Returned items which are incomplete, damaged, spoiled, soiled or in any other condition which would reasonably leave one to think that the product has been used or worn, shall neither be refunded nor exchanged and shall be returned by post.

Please contact our customer service team for more information. We will be more than happy to give you assist.

EXCHANGE

QUIYEE wishes to offer its customers the possibility of exchanging items delivered according to the conditions described below.

The customer may, at his choice, within thirty days following the delivery date:

• Either make an exchange at distance. In this case, the customer may call the Distance Selling Service and shall have to return the delivered items in their original packaging, complete (boxes, accessories, protective materials, booklet, warranty) and accompanied by the duly completed return order form as well as a copy of the invoice, to the following address: QUIYEE Service Relation Clientèle – 10 Rue Place Vendôme, Paris, France.

It is the customer's responsibility to keep proof of this return, which presupposes that the items must be returned using a recorded delivery service or by any other means providing a certain date and with the costs of return remaining borne by the customer. Any new delivery may be made only once QUIYEE has received the items returned by the customer.

Regardless of the option chosen, returned items which are incomplete, damaged, spoiled, soiled or in any other condition which would reasonably leave one to think that the product has been used or worn, shall neither be refunded nor exchanged and shall be returned by post in the case of an exchange at distance.

In case of an exchange of items, the initial sale shall be rescinded. The payment of the new sale shall be made by offsetting it with the amount of the previous sale, it being understood that any overpayment shall give rise to the issuance of a credit note to the customer's benefit.

In the event of an exchange of items via the Distance Selling Service, the new sale shall be subject to these General Conditions of Sale.